Applicable Systems
Symmetra LX
Symptoms
Communication with the UPS management card has been lost. Remote monitoring is unavailable.
Possible Causes
- Network cable disconnected or damaged
- Management card hardware failure
Troubleshooting Steps
- Step 1: Check the network cable connection to the management card
Cable is secure and not damaged - Step 2: Verify the management card IP address is reachable
IP address is reachable after reconnecting
How to Reset
To reset: Restore the network connection and the communication will resume.
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Source: APC Smart-UPS User Manual, Schneider Electric/APC
Category: UPS
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