Applicable Systems
OBD-II
Symptoms
The audio system may not function. Communication with the infotainment module is lost. DTC U0370 is stored by a control module that lost communication with the Audio module.
Possible Causes
- CAN bus wiring to head unit fault
- Head unit power supply fault
- Head unit internal failure
- MOST fiber optic ring broken (if equipped)
Troubleshooting Steps
- Step 1: Connect a diagnostic scanner and read all module DTCs to confirm U0370
DTC U0370 is present; note which module logged the code - Step 2: Check CAN bus wiring between the affected modules for continuity, shorts, and termination resistor values
CAN high and low lines intact, 60 ohms across the bus - Step 3: Verify power and ground supplies to the affected module
Battery voltage at module power pin, less than 0.1V drop on ground side - Step 4: If wiring is intact, the affected module may need replacement and programming
Communication restored after module replacement and programming
How to Reset
Clear the DTC after repair using a diagnostic scanner. The code will clear automatically if communication is restored and no fault is detected for 3 consecutive drive cycles.
Common Replacement Parts
- varies: Audio head unit (if confirmed faulty) (Confirm part number via VIN before ordering; programming typically required)
Frequently Asked Questions
- Q: What does code U0370 mean?
This is a network communication DTC indicating lost communication with the Audio module. The CAN bus wiring, module power supply, and the module itself should be checked.
- Q: Can I drive with code U0370?
Driving may be possible but the affected system may not function. If the code relates to ECM, transmission, or brake communication, have it diagnosed promptly for safety.
Source: SAE J2012 Standard OBD-II Diagnostic Trouble Codes
Category: OBD-II