Pro-face SP5000 Series Error Code ERR-207

Pro-face HMI Major Communication

Model: SP5000 Series | Code: ERR-207

Applicable Systems
GP4000 Series

Symptoms

Ethernet/IP implicit I/O connection times out repeatedly with error code 0x0204.

Possible Causes

  • RPI (Requested Packet Interval) set too aggressively for the network load.
  • EtherNet/IP scanner class conflict due to another master owning the connection.
  • Network switch QoS not prioritizing Class 1 implicit traffic over best-effort data.

Troubleshooting Steps

  1. Step 1: Increase the RPI from 10 ms to 50 ms in the GP-Pro EX Ethernet/IP driver settings.
    Connection stabilizes and no timeout errors occur for 1 hour.
  2. Step 2: Use RSWho or similar scanner to verify no other PLC or HMI owns the connection.
    Only one ownership entry is present for the target adapter.
  3. Step 3: Enable IGMP snooping and DSCP prioritization (EF/AF) on the managed switch.
    Packet capture shows Class 1 traffic is forwarded with highest priority and <1% loss.

How to Reset

Adjust RPI to a conservative value, resolve ownership conflicts, and enable industrial Ethernet QoS.

Comments (0)

Share your experience to help others facing the same problem.

No comments yet. Be the first to share your experience!

Leave a Comment

Source: Pro-face SP5000 Series EtherNet/IP Application Note

Category: HMI