External call timeout - landing 02

ThyssenKrupp Elevator Medium Elevator

Model: TCM/MC2 | Code: 25 02

Applicable Systems
ThyssenKrupp Control System

Symptoms

External/hall call communication timeout for landing 02

Possible Causes

  • Landing call panel communication fault
  • CAN bus node not responding
  • panel hardware failure

Troubleshooting Steps

  1. Step 1: Check CAN bus to landing panel 02
    Verify the fault is resolved after completing this step.
  2. Step 2: verify panel power
    Verify the fault is resolved after completing this step.
  3. Step 3: replace panel if faulty
    Verify the fault is resolved after completing this step.

How to Reset

Power cycle; re-initialize communication

Source: beijiaxin.cn; zhihu.com/p/577262471; renrendoc MC2-C manual

Category: Elevator