Universal Robots e-Series Error Code C283A97: The payload inertia matrix diagonal sent from the controller must be non-

Universal Robots Robot Minor System

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C283A97

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

The payload inertia matrix diagonal sent from the controller must be non-

Troubleshooting Steps

  1. Step 1: Make sure there are no script commands that set an invalid payload inertia matrix diagonal
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Related Universal Robots Fault Codes

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot