Universal Robots e-Series Error Code C338A21: Wrong PROFIsafe submodule selected

Universal Robots Robot Minor System

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C338A21

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

The PROFIsafe submodule id received from the PROFIsafe host does not match the control operational mode setting in the Polyscope PROFIsafe configuration

Possible Causes

  • The PROFIsafe submodule id received from the PROFIsafe host does not match the control operational mode setting in the Polyscope PROFIsafe configuration

Troubleshooting Steps

  1. Step 1: Check the selected submodule in the PROFIsafe host and the control operational mode setting in the Polyscope PROFIsafe configuration,
    Check if the issue is resolved after this step
  2. Step 2: Conduct a complete rebooting sequence,
    Check if the issue is resolved after this step
  3. Step 3: Contact your local Universal Robots service provider for assistance
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Related Universal Robots Fault Codes

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot