Applicable Systems
UR3
UR5
UR10
UR3e
UR5e
UR10e
UR16e
UR20
UR30
Symptoms
The EtherCAT Master is no longer sending the Controller status updates for the servo drive of an enabled external axis
Possible Causes
- The EtherCAT Master is no longer sending the Controller status updates for the servo drive of an enabled external axis
Troubleshooting Steps
- Step 1: Ensure the MotionPlus Service is running,
Check if the issue is resolved after this step - Step 2: Ensure the EtherCAT Master has been configured for the axis's drive,
Check if the issue is resolved after this step - Step 3: Ensure the EtherCAT Master is running,
Check if the issue is resolved after this step - Step 4: Contact your local Universal Robots service provider for assistance
Check if the issue is resolved after this step
How to Reset
Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.
Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)
Category: Robot