Universal Robots e-Series Error Code C357A1: Reorientation of tool causes load on joint to be too high

Universal Robots Robot Minor Motion

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C357A1

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

The robot is not able to lift this much payload in its current position

Possible Causes

  • The robot is not able to lift this much payload in its current position

Troubleshooting Steps

  1. Step 1: The payload CoG causes too high load on the joints. Please re-orient the wrist to move the payload CoG closer to the rotation axes of the joints, e.g. horizontally downwards.
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Related Universal Robots Fault Codes

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot