Universal Robots e-Series Error Code C364A0: Robot type mismatch between configuration and arm

Universal Robots Robot Minor Configuration

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C364A0

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

The robot type specified in the configuration does not match the type stored in the robot arm

Possible Causes

  • The robot type specified in the configuration does not match the type stored in the robot arm

Troubleshooting Steps

  1. Step 1: Conduct a complete rebooting sequence,
    Check if the issue is resolved after this step
  2. Step 2: Ensure that the robot arm match the control box configuration,
    Check if the issue is resolved after this step
  3. Step 3: Update software,
    Check if the issue is resolved after this step
  4. Step 4: Consult the Universal Robots service manual,
    Check if the issue is resolved after this step
  5. Step 5: Contact your local Universal Robots service provider for assistance
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Related Universal Robots Fault Codes

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot