Applicable Systems
UR3
UR5
UR10
UR3e
UR5e
UR10e
UR16e
UR20
UR30
Symptoms
Communication was lost between the Safety Control Board and the Motherboard
Possible Causes
- Communication was lost between the Safety Control Board and the Motherboard
Troubleshooting Steps
- Step 1: Check Ethernet cable between Safety Control Board and Motherboard, check that a script or UR+ software is not overloading the communication between the Safety Control Board and Motherboard,
Check if the issue is resolved after this step - Step 2: Conduct a complete rebooting sequence,
Check if the issue is resolved after this step - Step 3: Update the software
Check if the issue is resolved after this step
How to Reset
Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.
Comments (0)
Share your experience to help others facing the same problem.
Leave a Comment
Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)
Category: Robot
No comments yet. Be the first to share your experience!