Otis Gen2/SkyRise Error Code 0004

Otis Elevator Critical Safety

Model: Gen2/SkyRise | Code: 0004

Applicable Systems
SKY-2

Symptoms

The elevator reports a safety gear activation. The progressive safety gear has been triggered, stopping the car.

Possible Causes

  • Overspeed detected by the speed governor
  • Governor rope stretched or tension incorrect
  • Safety gear wedges seized or corroded

Troubleshooting Steps

  1. Step 1: Inspect the speed governor for proper operation
    Governor trips at the correct speed
  2. Step 2: Verify governor rope tension and condition
    Rope is taut and in good condition
  3. Step 3: Check safety gear wedges for free movement
    Wedges move freely without corrosion

How to Reset

To reset: Reset the safety gear, verify the governor, then reset the controller.

Source: Otis Elevator Service Manual, Otis Worldwide Corporation

Category: Elevator