Applicable Systems
UR3
UR5
UR10
UR3e
UR5e
UR10e
UR16e
UR20
UR30
Symptoms
PC did not receive 3 packets in a row
Possible Causes
- PC did not receive 3 packets in a row
Troubleshooting Steps
- Step 1: Check that the Ethernet cable between Motherboard and Safety Control Board is connected,
Check if the issue is resolved after this step - Step 2: Conduct a complete rebooting sequence
Check if the issue is resolved after this step
How to Reset
Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.
Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)
Category: Robot