Universal Robots e-Series Error Code C268A4: Reboot command received but the device is not allowed to reboot

Universal Robots Robot Minor System

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C268A4

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

Device received a reboot request but the system is in a state where the device is not allowed to reboot

Possible Causes

  • Device received a reboot request but the system is in a state where the device is not allowed to reboot

Troubleshooting Steps

  1. Step 1: Contact your local Universal Robots service provider for assistance.
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Related Universal Robots Fault Codes

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Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot