Universal Robots e-Series Error Code C296A37: Robot Safe Torque Off Failed during self-diagnostics

Universal Robots Robot Minor System

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C296A37

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

Robot failed while performining Safe Torque Off self-diagnostics, which can be caused by a failure in the Safe Torque Off circuitry.

Possible Causes

  • Robot failed while performining Safe Torque Off self-diagnostics, which can be caused by a failure in the Safe Torque Off circuitry.

Troubleshooting Steps

  1. Step 1: Contact your local Universal Robots service provider for assistance.
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot