Universal Robots e-Series Error Code C357A0: Payload CoG is outside reach of robot

Universal Robots Robot Minor System

Model: e-Series (UR3e/UR5e/UR10e/UR16e/UR20/UR30) | Code: C357A0

Applicable Systems
UR3 UR5 UR10 UR3e UR5e UR10e UR16e UR20 UR30

Symptoms

The robot is not able to lift this much payload in its current position

Possible Causes

  • The robot is not able to lift this much payload in its current position

Troubleshooting Steps

  1. Step 1: The payload CoG is extended too far out horizontally from the base of the robot.
    Check if the issue is resolved after this step

How to Reset

Power cycle the robot controller and perform a complete reboot sequence. If the error persists, update the software to the latest version.

Source: Universal Robots Official Error Codes Directory (https://www.universal-robots.com/manuals/EN/PDF/Shared/ErrorCodes/ErrorCodes.pdf)

Category: Robot