Weintek cMT Series Error Code ERR-502

Weintek HMI Major Display

Model: cMT Series | Code: ERR-502

Applicable Systems
cMT Series

Symptoms

Screen shows mosaic artifacts and random colored pixels after 2 hours of runtime.

Possible Causes

  • GPU/SoC thermal throttling causing memory corruption in the frame buffer.
  • DDR3/LPDDR4 memory chip with bit errors due to aging or insufficient cooling.
  • EasyBuilder Pro project using 32-bit color depth exceeding the SoC bandwidth.

Troubleshooting Steps

  1. Step 1: Measure the SoC heatsink temperature with a thermal camera or IR probe.
    Temperature is below 75 C under continuous full-screen animation.
  2. Step 2: Change the project color depth from 32-bit to 16-bit in EasyBuilder Pro display settings.
    Artifacts disappear and frame rate remains smooth.
  3. Step 3: Run the Weintek built-in display test from the system menu.
    Test patterns render cleanly without pixel errors, ruling out panel defect.

How to Reset

Improve ventilation, reduce project color depth to 16-bit, and verify with the built-in display test.

Source: Weintek cMT Series Hardware Manual

Category: HMI